Paytm helps 2.5 lakh FASTag customers with quick redressal mechanism to get a refund for mistaken toll charges- Expertise Information, Alenz
FP TrendingFeb 26, 2021 17:02:45 IST
Paytm Funds Financial institution Ltd (PPBL) introduced that the corporate helped facilitate refunds for two.6 lakh FASTag customers that have been incorrectly charged by toll plazas within the yr 2020. The corporate has arrange a quick redressal mechanism that identifies mistaken deductions and instantly raises claims to reverse the additional fees. FASTag often ensures computerized fee of toll fees however at occasions offers with processes and programs current on the toll plaza associated to a deduction of greater than the related fees.
The corporate mentioned in a press release that as a way to resolve such complaints by the purchasers, PPBL has positioned in a meticulous dispute administration course of that audits all buyer complaints correctly which can be linked to the toll transaction.
In line with Paytm Funds, the corporate has gained 82 p.c of circumstances on behalf of its FASTag customers.
Satish Gupta, MD & CEO – Paytm Funds Financial institution Ltd mentioned in a press release that, “It has been our endeavour to empower our customers with seamless & hassle-free journey on street. On this quest, we assist our customers in each doable method, together with quick redressal of any grievance they face with toll plazas.”
The corporate strives to make sure that clients are all the time charged the proper toll quantity and the groups all the time stays alert in opposition to unjustified charging at each step.
In line with the corporate, Paytm has grow to be the main issuer of FASTags within the nation, because of the deep belief within the financial institution and improvements in expertise.
The corporate goals to increase its companies throughout India and help in constructing a completely digital journey on highways.
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